Support Center

How to Answer Questions Faster

Last Updated: Jan 15, 2013 12:50AM EST
The question is : How do you respond quickly to common questions?

The answer is, Canned Responses! We've made it very easy to create and use Canned Responses so that your agents can save time, and provide the right answers. Here's how:

1. Go to the "Apps" tab in your dashboard: 
https://manage.hipmob.com/#apps



2. For the app you're creating a Canned Response for, select "Settings" - > "Canned Responses"








 

3. Create a Response Tag. This is what the agent will type in, in order to trigger the canned response





4. Enter the Response Content: This is what your end user sees.

5. Press "Create" 
And you're done! 

With Canned Responses, your agents can save valuable time typing, and manage even more users simultaneously!

 
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