Support Center

Creating and Using Canned Responses

Last Updated: Nov 24, 2015 10:11AM EST
Canned responses help you quickly answer questions that frequently arise, with a high quality, standardised response. This way, your agents can save time, and your customers get the information they need. Here's how to use them:
  1. Select "Canned Responses" from the sidebar.
  2. Choose the app you'd like to manage canned responses for.
  3. You'll see the input form for creating/editing canned responses, as well as a list of existing canned responses (if any).
  4. Enter the "Response Tag" as shown above. This is what your agents will type during a chat, in order to send the response to a user
  5. Enter the "Response Content" as shown above. This is what your users will see, when an agent types in the response tag
  6. Press "Create"
‚ÄčAnd you're done! A completed canned response will look like this:

To send a canned response during a conversation, just type "#send [response tag]". In this case, you would type "#send rateus". 

As always we welcome your feedback, so if you have anything, please tell us!
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